Frequently asked questions (FAQ)

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Service Offerings

What type of sewing service do you offer?

We provide comprehensive sewing solutions tailored to your needs. Our services include custom garment creation, meticulous retouching, expert repairs, and personalized style advice. Whether you need a unique outfit for a special occasion or routine alterations, we’re here to bring your vision to life.

Do you have services for special events like weddings?

Yes, we offer a variety of services for special events. Whether you need a bespoke wedding dress, tailored costumes for the groom, outfits for bridesmaids, children, or even matching ensembles for family members, we’re here to help. Additionally, we provide expert advice to guide you through the entire process—from design to final fitting—ensuring a memorable experience for your special day.

Do you offer repair services for old or vintage clothes?

Yes, we specialize in the repair and restoration of old or vintage garments. We understand that these items often hold significant sentimental value, and we are committed to restoring them with the utmost care and expertise.

Do you offer home or online services?

Yes, we offer both options. For online consultations, just book an appointment through our website. If you prefer an in-person session at your home—or if you’re relocating and need us to come to you—please contact us directly so we can arrange a convenient appointment.

Do you accept orders for companies?

Yes, we are happy to work with companies for custom orders. Simply contact us with your requirements, and we will be pleased to tailor our services to suit your business needs.

Consultation & Process

How do I take my measurements correctly?

To ensure an accurate fit, you can schedule an online appointment directly through our website. During a one-on-one video call, I will guide you step-by-step through the process of taking professional measurements. In addition, we’re developing an instructional video—available soon for purchase—that will help you master the technique for measuring yourself accurately.

How does the consultation and testing process work?

Our reimbursement policy varies depending on the product type. For pre-made items, you may request a reimbursement within 14 days of delivery. However, for custom-designed products created in collaboration with you, reimbursements are not available. In the case of a cancellation, a fee equivalent to 50% of the order value will be applied.

How can I book an appointment for a consultation?

You can easily schedule a consultation by visiting our appointment page, where available free slots are displayed. Simply choose a time that suits you and book your appointment online.

How does the creation process work if I want to provide my own sketches?

You simply need to book an appointment through our dedicated page. During the consultation, we will discuss your sketches, the desired model, and the project requirements to determine the best way to bring your order to life.

Order Timing & Urgency

How long does it take to complete an order?

The turnaround time varies depending on the complexity and scope of your project. For simpler projects, you may receive your product within three days to one week, while more intricate orders could take between two to four weeks or longer. Rest assured, we work diligently to complete each project efficiently without compromising quality.

What are the additional time requirements for urgent orders?

For urgent orders, we generally recommend a minimum processing time of three days. Please book an appointment so we can review the details of your project and arrange for its completion as quickly as possible.

Customization & Materials

Can I choose or suggest a specific fabric for my clothing?

Yes, you can select the fabric of your choice. We can either purchase it for you or you can order it yourself and send it to us so we can create your custom model.

Do you accept design or customization changes after the initial creation?

Absolutely. If you already have an existing model or garment and wish to make modifications, we can accommodate changes and customizations. We’ll work with you during a consultation to understand your needs and adjust the design accordingly.

What types of fabrics and materials do you use?

We work with virtually every type of fabric imaginable—from natural fibers like cotton, silk, and wool to technical fabrics, denim, and even leather. Whatever material you envision for your project, we have the expertise and tools to work with it.

Can I bring my own model or idea?

Absolutely! We welcome all proposals from our clients. If you have a specific design or inspiration in mind, share your ideas with us. We’re excited to collaborate with you and tailor your concept into a unique, custom creation.

Do you use hypoallergenic or environmentally friendly materials?

Yes, we prioritize the use of environmentally friendly and hypoallergenic materials that comply with European standards, ensuring both safety and sustainability.

Contact & Portfolio

Can I see examples of your previous achievements?

Absolutely. All the images on our website represent garments we have successfully created in the past. These examples showcase our craftsmanship and give you a clear idea of the quality and range of projects we can realize.

How can I contact you for more information?

All of our contact details are available on our Contact page. There, you will find our phone number, email address, and a contact form to reach out with any additional questions or to request further information.

Pricing & Payment

Are there any additional fees for consultations or fittings?

No, there are no extra charges. Consultations, which take place during the project’s development, as well as fitting and adjustment fees, are already included in the overall quote.

What are the rates of your services?

Our pricing is determined on a case-by-case basis, taking into account the specific requirements and complexity of your project. After discussing your needs, we offer personalized quotes that often include competitive rates and special discounts. Please contact us directly to receive a detailed estimate.

What are your payment methods?

We offer several convenient payment options. As detailed on our website, you can pay via PayPal, Stripe, or by bank transfer. For bank transfers, payment details will be arranged after a direct discussion with you, ensuring a secure and personalized transaction process.

Quality Control & Maintenance

How should I maintain my clothing?

We provide personalized care advice tailored to your specific garment. When you schedule your consultation, we’ll discuss the fabric and style of your clothing and offer guidance on the best maintenance practices to ensure durability and comfort.

How do you ensure quality control?

We work closely with our clients throughout the process. You can monitor the progress of your order and verify the quality at each stage, ensuring that the final result meets your expectations.

What delivery methods do you offer?

We offer different delivery methods tailored to your needs. Depending on the product, we can arrange standard delivery, express delivery, or, for easier access, drop off your order at a pickup point such as a train station.

How are delivery costs calculated?

Delivery costs vary based on several factors:

The size and quantity of the ordered product.
The chosen delivery method (standard or express).
Thus, the delivery cost is customized for each order.

Do you offer express delivery?

Yes, we offer an express delivery option for urgent orders. If you choose this service, the delivery time will be shorter, and the cost will be adjusted accordingly.

Is it possible to pick up my order directly at a train station?

Absolutely. For added convenience, we can transport your product to a train station or a designated pickup point. This allows you to collect your order easily without having to travel to our workshop.

What are the delivery times, and what factors influence them?

The delivery time depends on the size, quantity of products, and the chosen delivery method. We will provide an estimated delivery timeframe when confirming your order so you know what to expect.

Delivery & Shipping

Refunds, Cancellations & Guarantees

What is your reimbursement policy?

What is your policy regarding refunds after delivery?

Our refund policy depends on the type of product:

For pre-made items that arrive damaged, we will repair and restore the product before returning it to you.
For custom garments created in collaboration with you, refunds are not applicable. If adjustments are needed (for example, due to weight changes), we will discuss the situation with you to find a suitable resolution.

What should I do if I am not satisfied with the final result? Is there a guarantee of satisfaction?

We work closely with you throughout the project, allowing you to monitor progress and address any concerns early on. If you’re not satisfied with the final product, we will work with you to adjust or refine the garment. Our direct collaboration aims to ensure you are happy with the outcome.

Do you offer a warranty on your products?

Yes, we offer a 14-day warranty on all our pre-made products.

What are your return or exchange conditions?

If you receive a damaged product, you have 14 days after delivery to request an exchange. We will replace the item to ensure you receive a product in perfect condition.